Crust Warranty Policy

Please refer the table below for warranty coverage details for your Crust product and accessories.

Category

Description

Limited Warranty

Truly Wireless Earbuds

Earbuds

12 Months

Accessories

3 Months

Bluetooth Car Kit

Main Device

6 Months

Accessories

1 Month

 

In the event that you face any issues with your Crust product, please contact us and we will be delighted to help you.

Limited Warranty Guidelines:

  • The warranty is confined to the first purchaser of the Crust products only and is non- transferable.
  • The product can be replaced only once within the warranty period.
  • The Warranty Period begins on the date of purchase.
  • If purchased on 3rd party websites or retailers, the product must be registered on our website within 10 days of receipt of product to be eligible for warranty claims.
  • While we will make every effort to carry out repair within the 15 working days timeline of receiveing the product at our warehouse, we would like to make it expressly clear that the we are under no obligation to do so in a specified period of time.
  • The warranty service is limited to repair or replacement of the product & is at the sole discretion of Crust. A refund will not be provided to the customer under any circumstances.
  • Proof of purchase is required to be presented for availing warranty services.
  • Crust warranty coverage shall be limited only to provide repairs & rectification of the fault reported.
  • If the product is determined to be defective and a replacement is provided, it will be done with an equivalent condition device only, without packaging & accessories. Crust will replace the product or its defective parts (with new or refurbished product).

 

Crust Limited Warranty does not cover the following cases:

  • The product is not operated according to the instructions given in the instruction manual.
  • Any physical damage to the product, customer abuse, negligence, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed due to causes beyond control like lightning, abnormal voltage or acts of God.
  • Expired warranty
  • Deterioration or peeling of the colour of the product due to normal wear & tear or usage.
  • Issues pertaining to look & feel of the product and low sound quality due to accumulation of dust or dirt.
  • Purchase of the product from un-authorised persons or shopping channels
  • Minor faults in the quality of a product which do not affect the product’s value or technical condition.
  • Sound characteristics (sound is a subjective matter and is not warranted)
  • Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use); the proper use conditions are – stated in the user’s manual.
  • Damages or defects caused by normal wear and tear (scratches, attritions, abrasions etc.), extreme temperature or humidity.
  • Faults resulting from accidental or intended damage
  • Product loss
  • Cosmetic damage
  • Commercial use
  • In-built Batteries
  • In-built Microphone

 

To request Warranty services, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at support@encasers.com. The Customer Service Team after looking into your complaint will take an appropriate decision. If the warranty claim is authorised, the customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself. Authorization does not guarantee replacement. Claims will be processed after receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.